FAQs

Frequently Asked Questions

If you can't find the answers you're looking for then please get in touch with us and we will be happy to help.

Where can I buy Duncan & Worrall products?

All of our products are available for purchase in our Etsy shop.

When will I receive my order?

Estimated delivery times are stated on each product in our Etsy shop. For more information on shipping costs, delivery times and our returns address please visit our delivery and returns page.

Can I track my order?

Yes, you will receive a tracking link once your order has been dispatched.

What is your returns policy?

We allow returns of all items within 30 days of purchase. Please refer to our delivery and returns page for more detailed information regarding our returns policy.

I've signed up for your email newsletter but the welcome email hasn't come through and I would like my discount code?

If you are having trouble receiving our emails please get in touch with us and we will look into this for you as quickly as possible.